Voice of the Customer – Balanced Scorecard Approach at the Grass-Roots Level

Watch a recorded video of the latest Strategy Huddle (September 28^th, 2011) and then signup to attend the next huddle!  The purpose of the huddle is to answer real world questions, handle high-level strategy issues, and share best practices on strategy, execution and planning.  The topics of focus for Part 2:

• The balanced scorecard approach at the grass-roots level

Download PDF (slide deck)

You may also be interested in:

• Voice of the Customer – Using NPS Findings to Strenghten Your Stakeholder Communications
• Voice of the Customer – NPS for Service Based Organizations
• Using the Balanced Scorecard, Running Strategy Reviews, & Daryl VanderWilt (55 mins)

Topics in this post: Competitive Advantage, Net Promoter Score, NPS, Strategic Thinking, strategy huddle, voc, voice of customer |