Learn what you need to consider when launching your Net Promoter Score Program. Communicate to your staff and customers the importance of this customer feedback. Plan how you will act on this information and harness it.
Topics in this post: change management, customer experience, customer feedback, Net Promoter Score Program, Systemize |
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Feedback is a gift! Especially in the non profit sector, our awareness of how our volunteer base percieves us, needs to be heightened.
Good “tune up” and reminder to keep the main thing, the main thing! NPS is one of our main things in Scouting; M3 and Cammy have provided us with needed feedback, so we know where we stand, always and in all ways!