How to Determine the Importance of Customer Feedback in Setting Strategy (25 mins)

This is part of our Strategy Huddle Series from February 2010, Customer Connection.

This section of our February 2010 Strategy Huddle focuses on a question that we receive from many clients: How do I determine the importance of my customer comments / feedback in setting strategy?

You may also be interested in:

• Determining Customer Feedback in Setting Strategy & WSJ Article (55 mins)
• What is a Competitive Advantage & How To Determine it in Today’s Environment (15 mins)
• M3’s Take on the February 2010 Wall Street Journal Article: “Strategic Plans Lose Favor” (20 mins)

Topics in this post: Case Studies, Corporate Performance Management, Customers |