Recession Planning Advice from Business Week: Learn from the Cold War

 
 

Archive for November, 2008

Recessions Don’t Have to Suck for Employees

Tuesday, November 25th, 2008

How you can take advantage of a slowing economy

Recessions don’t just affect businesses- they have a real impact on individuals. It’s hard, in fact, to imagine anyone whose job won’t be impacted one way or another during the recession. In a recent article titled Recessions Suck, Jared Bernstein put it this way:

But what does recession mean to folks on the ground? How bad is it, really? Pretty damn bad. Given recent historical patterns, three million more people could join the unemployment rolls, and middle-income families, already squeezed, and with income levels still recovering from the last recession, could lose another $2,500.

Smart employees need to take action now, before things take a turn for the worse. The choice is simple: by taking steps now to secure your future, you can make sure to come out of a recession better than when it began.

Step 1: Decide if you’re Staying or Going

First, you need to look at where you’re at. Why even try to keep a job at a company that won’t make it through tough times? Even if you work at a strong company with a great outlook, how will your department fare? Get started by answering the following questions:

How well do I expect my company to make it through a recession?

Certain industries tend to be recession-proof. In otherwise, they either maintain well or even thrive when money gets tight. If you’re wondering how well your company may weather the coming storm, do some research to see how your industry will be impacted. The following industries are believed to be recession-proof:

How important is my department?

If your company had to cut costs, would your department take a hit? Find out what your company’s lay-off history has been.

Am I in a foundation position in my company?

Foundation positions are anything that the company needs in order to operate. Traditionally, they include the following:

  • Sales & Marketing
  • Accounting
  • Secretarial

Am I ready to seek a new, better position?

This is a great time to examine whether you have a future at your company or not. How often do people move up in your organization? How long has your boss been in his or her position? When was the last time your boss or mentor talked to you about moving up?

If you don’t have a clear career path set out at your current company, this may be a perfect time to pursue a better career elsewhere. If that’s the case, you can use the networking information in this article to help land yourself something bigger and better elsewhere!

Whether you’re planning on staying or going, the following steps are essential to your future career.

Step 2: Manage your Reputation

When your organization makes decisions related to hiring or cutting staff, your reputation is what will make or break you. In the case of layoffs, how protected are you if no one knows who you are or how you’ve contributed? Additionally, when someone Googles you, what comes up? If it’s nothing, you may have a problem. If you haven’t begun already, start managing your reputation today by doing the following:

At Work

  • Find ways to generate sales or cut costs
  • Always maintain visibility
  • Keep a list of your accomplishments
  • Keep a great attitude

Online

  • Make a goal to own the first page of google results when someone searches for you
  • Get profiles at www.linkedin.com and www.facebook.com and start adding business contacts
  • Start a blog related to your talents. The web is the fastest place to establish yourself as an expert
  • Answer work-related questions on Linkedin and Yahoo! Answers
  • Sign up for profiles on relevant social networking sites
  • Regularly perform searches for your name to see what your employer or prospective ones will see when they research you

Step 3: Build your Personal Network

The best way to secure your future in the workforce is through networking. Whether you want to find a new job at a different company, or move up in your current one, nothing will help you more than a strong network. The fact is, it takes more than a polished resume to move up- plenty of talented, accomplished individuals don’t get promoted or hired because they only relied on their resumes to get ahead. Here are four places that you can go to build your network:

At Work

  • Coworkers: build friendships with your fellow employees. Anti-social employees aren’t going to be promoted to manager- they’ll stay exactly where they are. Being connected at work means you’ll always know about possible openings and have friends to ask a favor of when you need it.
  • People in different departments and in different organizational levels: Never make the mistake of thinking someone is “beneath” you.

Business Functions

  • Prospects: Land a new sale for your company, and you’ll secure your position.
  • Competitors: Keep as good as a relationship as you can with your competition- they may be who you contact if you end up seeking a new job. Getting yourself on the radar of other businesses means they might even contact you when they begin hiring.

Spare Time

  • Take someone you know out to lunch & talk about your careers
  • Contact an old college buddy or business contact- go grab coffee and re-connect

Step 4: Be Ready for Anything

The truth is, no matter how indispensible you or your company may seem, life is unpredictable.

  • Polish up on your skills: Take a refresher course, learn something new. Whatever would get you ready in case you have to take an unexpected dip into the job pool, do it now.
  • Stay open to new opportunities: If you’re approached by a business who is interested in you, meet with them even if you’re not looking right now.

How we’re cleaning up for the coming downturn

Tuesday, November 25th, 2008

Take care of your customers, your people and yourself

(reprinted from RLife Magazine)

Over the last several months there’s been a lot of talk of economic woes, a slowdown, or some other soft-peddling term for the possible coming recession. This evening, listening to NPR I heard an economist say that it’s no longer a question of whether we’re facing one, but for how long and how severe. Whether you’re a business owner concerned about this year’s profits or an employee concerned about the future of your job, we all feel some sense of uncertainty about what the looming economic dip will throw at us.

But it doesn’t have to be all doom and gloom. Just because the economy may be slowing doesn’t mean we need to panic. Anyone who has been in business long enough understands that this is just one of several regular cycles that can be painful, but also beneficial – kind-of like a forced spring cleaning.

At our firm, we’ve dusted off and are cleaning up three fundamental areas to help us get out ahead of what is coming: taking the slack out of the line, marketing on-the-cheap and proactive client service.

Our first focus centers on improving efficiency. By “taking the slack out of the line,” we mean that every one of us tries to make sure that what we’re working on is contributing to growing the company. When cash is abundant, it’s easier to occasionally go off track without anyone noticing. But when you’re facing lean times it’s important to stay focused on growth and productivity. As drill sergeant-like as our staff meetings can be, everyone on the team is responsible for move the dial on one or two key metrics. If the dial isn’t moving, we are digging into why, why not and what are we doing about it.

Next to cleaning up our efficiency, we also practice “marketing on the cheap.”  It’s easy to throw money at a problem; it is harder to make that money work for you. There’s never been a time in history when we as businesspeople have had such an abundance of opportunity to reach potential customers so cheaply- all because of the web.  The single most powerful tool that we have employed to attract customers to our online business has been search engine optimization, SEO. Roughly translated, that’s making sure your website is set up to show up favorably when people search for the services or products you provide.

Next to SEO, we’ve also had success reaching our customers through blogging and any other online visibility we can find through press releases or social media outlets. Many businesses still overlook these tactics because they don’t see immediate returns in the traditional sense, but you’re not going to get all your new business by going to the same old local networking events.

Besides using only the above marketing tactics that are yielding results, we’re also dusting off best practices around managing a sales funnel. Generating leads from marketing activities is half of the equation, closing those leads is the other half.  Throwing some rigor and consistency behind our sales process is something all businesses can do right away and see quick results. Who should you follow up with this week?

Of course, none of these will be able to keep your company thriving during a slow economy if you don’t take care of your current customers. Everyone knows it costs much more to find new customers than to keep your current ones happy. There’s no more important time to make sure that no one slips through the cracks. We’re not waiting for clients to call – instead, we’re being proactive, making sure that we are providing value to their organizations. Our job is to help our clients grow their businesses. After all, we’re in this together.

There will be feasts and there will be famines. Right now, facing what may be a slowing in the nation’s and our local economy, the important thing is not to panic or agonize over what we as business people cannot control. It is time, however, to focus on the right things. And if you do, you and you team will be polished and sparkling when the economy picks back up.

Erica Olsen is a founder and VP of Marketing of M3 Planning, a strategic planning and performance management company. She is the author of Strategic Planning For Dummies

Recession Hacks

Tuesday, November 25th, 2008

20 Essential Business Tips to Get Through a Slump in the Economy

Throughout our Ultimate Recession Planning Toolkit, you’ll find a wealth of information, but here’s a collection of some of the best of it- boiled down to a list you can print up to bring to your recession planning meeting or keep nearby to reference throughout your day.

  1. Don’t cut your marketing budget
    • Especially if your competitor has reduced their marketing, you can increase your market share for less than it would cost during a strong economy
    • Shuffle spending if you must.
  2. Utilize Budgets Unconventionally:
    • Find creative ways to stretch your budgets instead of eliminating them. It doesn’t have to take forever- just buy a lunch and plan a brainstorming session with your staff.
    • Check our posts on cost-cutting and free marketing for ideas.
  3. Departments: Justify your Expenses & Investments:
    • This is essential during a downturn because businesses are looking for places to trim costs.
    • Do your research and make sure each investment you spend money on is sound & easy to justify to accounting
    • Once you lose part of your budget you may not be able to get it back- Make sure it’s secure now rather than later.
  4. Continue networking
    • Don’t slack on strengthening your relationships. Partnerships, mentors and comrades all come in handy during a recession for different reasons.
    • Do it now- once times are lean, people don’t socialize as much. At that point, it’s tough to break into people’s social circles
  5. Satisfy your oldest and most loyal customers
    • These are the ones who have always stuck by you- make sure you reward them when you can and take care of their needs
    • They don’t want to build new relationships during a recession either, so don’t give them a reason to!
  6. Protect your competitive advantage & look for new opportunities to gain an edge
    • Your competitors will be stretched thin- this could be the time to seek new opportunities that they can’t capitalize on
    • If you manage to put something aside before lean times hit, it’ll make it that much easier to act fast on opportunities like acquisitions, etc…
  7. Look out for markets that grow or emerge during recessions
    • Certain markets are poised to take advantage of lean times. Look for these in the markets you work in and around
  8. Give your current customers special treatment
    • They may need leniency or special advice to make it though a recession as well
    • Get them through and you’ve won their loyalty
  9. Research your target market: don’t cut marketing research budgets.
    • Consumers have particular patterns during recessions and knowing them can make or break you
    • Our article on marketing budgets have some examples of consumer habits during recessions
  10. Make sure you keep your best employees
    • Remember, they’re feeling the pinch, may be tempted to look for a higher paying job if they can find it
    • You don’t need extra costs related to turnover during a recession
    • Remember: keeping employees happy doesn’t have to mean paying them more. Look for examples other businesses are doing to retain employees without raising budgets.
  11. Be prepared to make hard choices related to cutting expenses
    • Know what decisions you would make before you have to
    • If you absolutely had to lay anyone off, who would you keep and who could you lose?
  12. Maintain great relationships with your vendors
    • If you have to stretch payments, don’t overtax the relationship. Commit to pay at a date later than you can, so you can exceed expectations.
  13. If things are tight, pay off all the little bills first
    • You’ll spend as much time and energy answering calls from the little guys as you do from the big ones.
    • Your bigger vendors will work with you because they can’t afford to lose your account outright.
  14. Develop more efficient systems
    • You have the time to invest in training or retraining staff if business is slow
    • Your company’s increased efficiency will pay off when things pick up
  15. Dump slow-moving inventory to free up money and space
    • This is always a good idea, but at times like this it’s essential.
    • Offer it at a deep-discount to your loyal customers
  16. Make friends with two banks – They’ll be feeling the pinch, too.
    • Develop good relationships with people who can lend to you in at least two different banks. This increases your chances if you need to act fast on an opportunity during the downturn.
    • Make sure they understand your business, and keep them informed about what you’re doing to thrive during the recession
  17. Be ready to acquire
    • Be sure to network constantly, so you’re aware early when opportunities arise (ie you may hear that a competitor wants to get out of the industry)
  18. Alter your marketing messages to take advantage of recession trends
    • Utilize marketing that stresses family and takes advantage of home-bound habits.
    • Economic uncertainty causes people to stay home & keep family and friends close.
  19. Adjust short-term pricing tactics
    • Customers will be shopping around for the best deals.
    • Rather than dropping prices permanently, offer more sales and bulk-discounts
  20. Re-visit and reemphasize your core values
    • Many companies are tempted to lose sight of their values. This can lead to turnover, loss of clients, etc…
    • Make sure to spend time reassuring your staff that you value them and each department within your organization
    • Make sure that your managers do the same

Resources

The Free Market(ing) Economy

Tuesday, November 25th, 2008

How to get no-cost exposure on the web

By the time you finish reading this, three internet startups will have emerged to help you find new customers. OK, that’s a made up number, but it illustrates something you need to be aware of: while the economy may be taking a dump, you can turn to the web to market yourself for almost nothing- and it’s only getting better.

Three things make the web the best place to market in a downturn:  the virtually unlimited flow of instant information, the almost non-existing barriers to entry, and it’s just really, really, cool. Because of these factors, the last few years have seen a massive explosion of online companies solving problems and breaking down the walls between people across the globe. Now, it’s possible online to connect, for free, with your customers in ways we never would have conceived just a year or two ago.

With the rise of what has been called Web 2.0, users have come to demand two things: that web applications increase their ability to communicate and connect, and that they be (at least mostly) free. That’s why we’ve dubbed this the “Free Market(ing) Society.” There’s a mind-boggling bevy of tools on the web that are created just for marketing yourself- and you can start using them right away.

Actually, free may be a little misleading- you do need to invest time and energy into performing these actions and staying on top of new opportunities that arise, BUT when compared to the costs of paid advertising or managing a sales force, well, you get the picture. We’ve rounded up three “free” marketing areas that you can’t afford to miss.

SEO and Usability: First, Get your House in Order

Before you go looking for customers on the web, you need to make sure your website is configured correctly. The following are three areas that cost only your time, but the return on investment in the form of traffic and sales can be astronomically higher than traditional advertising.

SEO 101

The first thing you need to look at is search engine optimization. Basically, is your website coded in a way that makes it easily indexed by Google and the rest of them? Have you taken the time to research what people are searching for and made sure to add those keywords to the copy on your site? Here’s a few tips to get in shape. Examples of places to look are:

  • Code: make sure you use items like headers (h1, h2, h3) and meta-tags, title-tags and the like correctly. There’s TONS of information on the web for this.
  • Images and Video: Search engines are looking for more than text, use relevant pictures and movies on your site and make sure they’re tagged correctly as well.
  • Sitemaps: Have them. Submit them to engines. Again, there’s lots of info out there.
  • Keywords: What keywords do you want/need to rank number one for? If you’re not thinking about this, you need to evaluate why you have a website.
  • To be more in depth, research some basic “textbook SEO” like this. For more advanced info, go to www.seomoz.com

Web Analytics

Once people arrive at your site, are they doing what you want? Are they buying your products? Are they signing up for your newsletter? And more importantly, what percentage of them are? And even more important than that- how do you raise that percentage? That, in a nutshell, is what web analytics is concerned with. Assign someone to dive into your analytics and examine where you can improve- the return that you get can far outweigh the investment. A fantastic free web analytics tool is Google Analytics. All you need is a free Google account and a few minutes to get set up.

Usability

What kind of experience greets your visitors? Do you have an intuitive navigational structure, or do people get lost trying to find what they’re most interested in? Put simply, do people enjoy using your site and find what they’re looking for quickly? Usability improvements can bring about on average an 80% increase in effectiveness of your website. Again, the return on investment make this seem nearly free in comparison to traditional advertising. A great resource on website usability is Jakob Neilson’s site. Use-it.com.

Ok, enough boring talk about your site- let’s get to the free stuff.

Blogs: Customer Conversations and Internet Exposure for “Free”

In the last few years, we’ve seen blog usage grow exponentially. One impact that this has had on commerce is that people now expect businesses to communicate and connect with them online. Gone are the days that you could ignore the internet- now people want somewhere they can talk to you and hear what’s going on.

If that’s not enough to convince you to blog, know this: bloggers are influencers. What they say matters, and the best way to have them talk about you is to have a blog yourself. They cost nothing or next to nothing to get started with and only take your time, but the benefits can be astounding.

Besides giving you a mode of contact, by collecting all that you say about your business and industry, blogs become a repository of useful information that’s packed with your relevant keywords- thus improving both the search friendliness of your site and its usefulness.

The best advice we have is just to get started. Everyone’s got advice on the subject of blogging, but you won’t really know if you have the time and passion to maintain one unless you set one up and start writing. Free blogging sources like www.wordpress.org and www.blogger.com are easy to set up and customize, and if you need design work done the web is teeming with resources. Great sites for info on how to blog are www.problogger.com and www.copyblogger.com.

Social Media: Free Marketing with Wild Potential

The rise of social media has been covered extensively in the news, but many businesses still haven’t utilized them. This makes no sense- these sites are not only completely free advertising and conduits for engaging your customer base, but if used correctly can manage to bring tens of thousands of visitors to your site.
These days, the list of social media sites that you could use is about as long as your imagination, but here are a few.

Professional Resources

These are sites where individuals can build a professional profile and connect with others, ask questions and basically build a network.

Bookmarking and News

These sites list important or interesting links. By producing content on your site that their users find interesting, companies can see tremendous amounts of visitors. To begin, just set up a profile and find out what the community finds interesting.

Social Sites

These sites may not seem like professional spaces for your company to be navigating, but your customers may be on them just waiting to be engaged. Build a profile and give them a place to find you.

Forums

  • These are industry specific in most cases, but by participating on forums that are relevant to your business you can connect with your customers, hear their opinions and concerns and build their trust and affinity for your organization.

For an extensive list, check out 50 Social Sites that Every Business Needs a Presence On

Does your marketing budget make you look fat?

Tuesday, November 25th, 2008

Five Exercises for a Leaner Organization

If the economy tanks, is your marketing budget ready? With uncertain times ahead, the last thing that you’ll want to do is stop attracting customers. In fact, with a possible recession approaching, this is a great time to increase your market share, become more efficient and get to know your market.  Just like returning to the gym after a long absence, it may take a little work to get in shape, but the following exercises can help any organization whip a flabby, overweight marketing budget into a lean, mean customer-attracting machine.

Cut Down Your Intake

burger

First things first- if you want a leaner marketing budget, you need to consume less. That means taking a long, hard look at your expenses and seeing what is essential and what isn’t. If you work for a large company with multiple departments, then economic downturns mean greater scrutiny of departmental budgets. Whatever you can’t justify is in danger of being cut. Better pull out the spreadsheets now and start examining everything now before the accountants do. If you work in a smaller company, it’s just as important. If you lose sales due to unexpected inability to pay for advertising and marketing expenses, you’ve basically thrown away money due to failure to plan.

Heavy Lifting: Research Your Market & Their Recession-Time Habits

burger

One thing you can do now that’ll pay off immensely during a downturn is research. Either by purchasing industry reports from online companies like Hoovers or Reuters, or by sending out a questionnaire, or even just searching the web for relevant information- it is essential that you take this time to get to know your market better. First, if you contact your customers to find out their thoughts about the downturn you’ve communicated to them that you care about them and their business. Secondly, your market will most likely exhibit changed habits during a recession, and understanding them will be crucial to your success in communicating with them.

During a recession, consumers will…

  • …take more time to find durable goods
  • …negotiate harder, postpone purchases, trade down and buy less
  • …favor trusted brands over new, untested ones
  • …exhibit less conspicuous consumption
  • …stay home more often with family and friends
  • …respond better to messages of safety, rather than humor or adventure
  • …search out multi-purpose items
  • …look for reliability and performance rather than gimmicks

Get Limber: Stretch your Budget by Finding Bargains

stretch

If you’re tempted to cut costs in your marketing/advertising budgets, remember that companies who continue their messaging during a recession have a major advantage to those who don’t. If your competitor quits advertising, then your ads have more weight! The situation becomes a sale on marketshare- you can convert more customers for less money than usual. Instead of pulling back from advertising, you can make some recession-time alterations that can save you money:

  • Temporarily switch media: In order to stay in the public’s mind for less, look into moving your budget from TV to a less expensive medium like radio, print or in some cases the internet.
  • Buy in Bulk: Find out what kind of discounts you can get now by making a large purchase before your budget shrinks.
  • Negotiate Long-term Deals: Media outlets will feel the pinch as well, and will be looking to make money. If you prepare by saving now, you can meet with them to lock in a low price for a long-term contract.

Avoid Injuries by Being Safe: Don’t Spend on Untested Ideas

This isn’t time to experiment with your marketing budget. That’s not to say that you should be stifling innovation, but practice it safely. First off, do what has always worked for you, with some tweaks to adjust for your customer’s recession-time changes we already discussed. Outside of that, if you are going to experiment then do it in cheap or free venues. Our Free-Marketing article contains a wealth of ideas on that.

Stay Flexible: Make Sure You Can Change To Adjust if Needed

Consumers will be searching for sales during a recession, so you’ll need to account for that. But there’s a way to do it and a way not to:

  • Rather than cutting long-term prices, offer short-term sales (you don’t want consumers to devalue your product)
  • Offer bulk discounts
  • Stick to price breaks- consumers generally won’t respond as well to sweepstakes or mail-in offers during this period

This is also a fantastic time to take advantage of your competitor’s mistakes, so keep up with your competitive intelligence and be ready to move if you see an opportunity like those in our article.

References:

Business Continuity Planning: Your Plan B

Tuesday, November 25th, 2008

What BCP is and how to use it for your organization

You’re surrounded by circumstances and choices every day, and you need to be ready. Readiness isn’t just about disaster preparedness; it’s about being ready for opportunity, as well as adversity. Readiness is a lifestyle, and any organization needs to prepare for all those little things that can go wrong and that seem to add up when the time is right.

All the strategic planning in the world isn’t enough unless you have contingencies in place. You should always identify what to prepare for when business doesn’t go as planned. This includes preparing for unexpected threats and also trying to foresee unanticipated opportunities.

Assessing the Risks

As you plan for your future, risk analysis and risk management can help you make plans to better maneuver around obstacles. Assessing risks in advance allow you to determine the most cost-effective strategies to handle each type of risk.

A downturn in the economy or slowing cycles in consumer spending can threaten business as usual depending on how sensitive your business is to changes in economic conditions. Macroeconomic trends and forces shape the economy as a whole – the credit market, the bond market and the housing market, for example. Some of these may seem farfetched, while others are quite a bit more likely to pose a risk to your business.

Consider, for example, how lenders have been raising requirements for home loans following the flood of defaults and late payments on homes purchased with subprime mortgages. This, combined with still falling prices across most of the US, has deterred home buyers, leading to a string of poor results and losses for major US homebuilders. Home ownership rates directly correlate to the economy and facilitate economic growth. Without economic growth, sales tax revenue decreases and results in less funding for government agencies. As a result, a lot of local governments have not increased spending which affects everyone with a government contract and impacts the quality of services delivered by the agencies.

Managing the Risks

Whether you think you are immune to the current slow down or not, consider the ramifications of disregarding such an economic change. Wouldn’t you sleep better if you had a clear idea how to mitigate real risks in your business operations?
Consider these ways to manage the risk:

  • Utilize your current assets: Find ways to use existing resources to offset risk. This might be as simple as improving existing methods and systems, re-allocating responsibilities, or improving accountability and internal cost.
  • Invest in new assets: Perhaps you can manage the impact of rising costs for goods by buying in bulk now. For example, if your costs are rising exponentially with the soaring price of oil, can you afford to stockpile your supplies at current costs?
  • Develop continuity planning: You may decide to accept the risk of an uncertain economy but choose to develop a plan to minimize its effects. A good continuity plan allows you to take action immediately if you find yourself in an elevated crisis management situation. For example, you might consider cutting overtime among your employees or instituting a hiring freeze when you find the market getting tighter.

Business continuity planning is about making sure your business doesn’t stop running and minimizing the impact for your employees, customers, and your reputation if it does. It can be a one-page section at the end of your strategic plan, or it can stand on its own. We recommend you incorporate continuity planning into your regular strategic planning process because a good continuity plan should change as rapidly as your environment changes. Revising it at least once a year is a good idea.

The Do’s and Dont’s of Cost Cutting

Tuesday, November 25th, 2008

How to Trim your Costs While Keeping Clients and Employees Happy

The two words “cost cutting” are almost as upsetting as the word recession. It smacks of negativity and loss of jobs. Unless you are a turnaround consultant, cost cutting is as painful as weight loss. But consider “strategic” cost cutting, instead of taking action that might hurt your future sustainability. That old adage: Don’t rob Peter to pay Paul.

Dr. Robert Davies made some great points in a recent blog post, “My argument is that recessionary times are periods when the primary question for management is not limited to cost cutting – but how can we be more innovative and more flexible. After all, a recession is a period of economic re-adjustment – the engine has overheated. But the engine will return to normal operating temperature (unless the entire capitalist system collapses) and your firm must remain in a fit state with a strong market position whilst others engines seize up and fail. The position that I take is rather than entering a period of management depression we should consider what opportunities a more challenging climate may provide.”

Taking some lessons from the past recessionary periods, there are some cost cutting dos and don’ts that might apply to your business:

The Dos:

  • Do think about how you can expand the base of your current products and services – leveraging your assets, but derivative offerings. For example, products with lower prices and less services, a new service that combines two existing offerings, etc.
  • Do consider expanding your customer base (with current products or new ones). See Marketing on the Cheap for creative ways to reach a bigger audience.
  • Do determine your minimum critical size – what is your team composition to deliver the highest and best value to your clients?
  • Do assess what you can outsource. Can you reduce or make your cost base more flexible?
  • Do put together a rolling financial forecast. See our Financial Planning article.
  • Do look for ways to free cash from working capital, as suggested by the Hackett Group (cite article). To free cash from working capital, Hackett Group recommends thoroughly analyzing your company’s customer payment processes, both to reduce excess receivables and to establish an accurate baseline in the event of even harder times. Also, consider reducing reliance on low-cost suppliers to avoid costly build-ups of excess inventory.

The Dont’s:

  • Don’t lose valuable “tribal knowledge” – meaning don’t let your most valuable assets, human resources, leave. Figure out creative ways to hang on to your team, such as reduced hours, refocusing activities and responsibilities, job sharing, job shifting, etc.
  • Don’t think that a recession means that you can’t grow your business.
  • Don’t seek cost savings from short-term fixes. Rather look at long-term structural changes that will have lasting, corrective impact.
  • Don’t forget that a bird in the hand is more valuable than a bird in the bush. What can you do to increase your product and service offering to your current customers? This is your biggest opportunity to shore up any financial concerns you might have. Consider growing the top line instead of trimming the expense side.
  • Don’t forget to be honest and open with your employees. Talk to them about what is happening with your business and solicit them for ideas about how to improve.
  • Don’t forget to smile! It’s not all bad. Taking the slack out of the line by reducing inefficiencies will improve the health of your company over the long run.

How to Perform Financial Forecasting

Tuesday, November 25th, 2008

A practical tool to ensure your future makes cents

After you’ve completed your goals and actions, assess the financial viability of your strategic plan. While your action items and goals are fresh in your mind, estimate the costs associated with the implementation of each item. All the best-laid strategic plans are subject to time and money.

In this section of our recession toolkit, you look at the estimated expenses and the potential revenue. This review helps you make decisions about when to implement certain action items and whether your cash outlay generates the required revenue to meet your financial goals. As with every business, budgets are never big enough to do everything you want to do.

Financial Forecasting Tool Screenshot

How to Use the Financial Forecasting Tool

A business can be considered a financial success when it:

  • Stays in the black and turns a profit
  • Has a healthy balance sheet (See Chapter 4 on ratios)
  • Generates good cash flow
  • Produces a good return on investment (ROI) for its shareholders

Attaining financial success, starts with a financial assessment that’s based on historical record and future projections. By looking at the past to help plan and predict the future, you can gain much better control over your company’s financial performance. A good financial plan gives you a detailed picture of the financial health of your business and the viability of your strategic plan. It also helps you know if you’re getting off track during implementation so you can take action before anything serious occurs — like running out of cash.

To conduct a financial assessment of your strategic plan, take the following steps:

  1. Estimate revenue and expenses.
  2. Conduct a contribution analysis to determine if your strategies positively contribute to the bottom line.
  3. Combine all your numbers in a one-year and three-year financial projection.

The cold reality is you’re in business to make money. If you’re not making a return on your investment, at some point, you don’t have a business; you have an expensive hobby. Ouch! That hurts, I know, but it’s the truth. If you don’t believe this, skip this section. But if you do, your financial assessment concludes with an analysis on your ROI. After all, there’s no sense in implementing a plan if it won’t yield the desired return.

As an owner, you’re either investing in or drawing out of your business. If you’re investing for growth, you ought to have a clearly defined payback period and strategic plan to get you through it as fast as possible. Your payback period needs to match up with your owner’s vision (see Chapter 6 for more info). Business owners often plan for growth without considering how long it takes to get a payback or developing the action plans to get there.

By looking at how quickly you’ll get paid back for your investment, it forces you to answer the question if you’re comfortable with the time period. If it is too long and too big of an investment, don’t invest. Revise your strategic plan by removing some goals and action items until you develop a plan you can live with. Remember, the plan works for you — you don’t work for the plan.

Estimating revenue and expenses

Expense and revenue estimating is an imperfect science. However, it’s meant to give you an idea of the additional cash outlay required to implement each area of your plan and the revenue you can expect to generate. In the previous exercises, you identified potential expenses for action items as well as potential revenue for each target market group. Here you combine that information with your current operations to get a complete financial picture.

It’s important to identify large expenses that might prohibit implementation.

Revenue

An easy approach for estimating potential revenue is by each target customer group. Ideally, your market research gives you a rough idea of how much you can anticipate generating. Use the following formula to determine estimated revenue. Multiply the number of customers by the average sale per customer by the number of sales per customer per year. That equals your estimated revenue per year.

Expenses

List expenses associated with any goal or action in the plans that aren’t part of your normal operating expenses. Additionally, estimate your current operating expenses by forecasting each item based on how it increases to accommodate for the expected growth.

Contributing to the bottom line

Just because a market looks attractive, doesn’t always mean that you can serve it profitably. Before your creative folks start churning out cool ads, do a quick contribution analysis. A contribution analysis determines whether a particular target customer group contributes to the overall financial well-being of the company. In other words, is this customer group profitable?

This analysis provides you with a projection of whether your strategy generates revenues in excess of expenses. If the contribution analysis determines that the dollar investment in the strategy required to reach this target customer group can’t be justified, rethink and adjust customer goals and financial goals. Eliminate the groups that don’t positively contribute to the bottom line. Those that do are used in your financial projections in the next step, covered in the next section.

Projecting out your financial future

By putting all your revenue and expense numbers together and projecting them out over three years, you can see in black and white how successful your business can be. Projecting also allows you to grow the business without running out of cash. Growth in sales always incurs additional cash requirements to generate and support the additional revenues. When used properly, financial projections help you determine what additional assets are needed to support your increased sales and what impact that has on your balance sheet. In other words, the plan indicates how much additional debt or equity you need to stay afloat.

All commonly-used financial and accounting system packages come with functions to create financial projections. Use these tools to create your financial projections by plugging in assumptions based on your strategic plan. If your system doesn’t allow for projections, create an Excel document similar to the one attached.

Your financial projections include forecasting out all three of your financial statements. Produce projections by month for year one and then by year for the next two years. Follow these steps:

1. Project the income statement.
Use the estimated revenue for each target market group that you determined in the section “Estimating Revenue and Expenses.” Plug in the expenses and operating expenses as well, and use all three figures to determine your net profit (hopefully) or loss.

2. Project the balance sheet.
As sales go up, so do other areas of the business — variable assets (accounts receivable, inventory and equipment), variable liabilities (accounts payable and accrued expenses) and (hopefully) net income.

If your net income plus the increase in variable liabilities equals or exceeds the increase in variable assets, the company has the resources to finance itself. If not, you must bring in additional debt or equity. Use your current balance sheet to determine the various asset and liability accounts in your business.

3. Project cash flows.
Using the information in Steps 1 and 2, project how these numbers impact your cash flow, paying special attention to how much new debt or equity you need to inject into the business and when to inject it.

Like much of the work you’ve done up until now, creating financial projections isn’t an easy task. But don’t skip this exercise or you miss an important part of developing a sound strategy. Undoubtedly, one of your financial goals is to increase your sales and profitability.

After you’ve completed your projections, even if they’re rough, double-check to make sure that your goals match up with your numbers. The financials tell you what goals to keep and what to cut. Keep the goals with a positive story. Revise the ones with a negative ending.

Download the Financial Forecasting tool here.

How to Make a Recession Plan for your Business

Tuesday, November 25th, 2008

A step-by-step framework for adjusting your strategic plan for a possible downturn

Here are the steps to running your own recession plan. One suggestion – this exercise need not be exhaustive. Begin by identifying the risks from the list of big “what-ifs” and smaller “what-ifs” and create a one-sheet for a few realistic, possible scenarios that your organization might face in the next few years.

  • Define a timeframe for each scenario. Some events may occur in 12 months, some in two years. But you can’t work with indefinite, open-ended scenarios.
  • Establish the primary variable in your scenarios. Assess ways in which these variables may present opportunities or threats to your business. Check out the SCORE website for some great business statistics that highlight local current and future trends.
  • Clearly articulate the scenario with a problem statement. On a white board, write down “What if _____?” and fill in the blank. For example, “What if we lose our biggest client this year, resulting in a 50 percent decrease in revenue? Or what if the mortgage crisis continues for the next year?
  • Flesh out the details of the scenario. Clarify exactly the situation your company would be in.
  • Develop a trigger point. What key metric will you use to trigger putting a plan of action in place? It might be an external metric – interest rates, economic growth rate, etc – or internal such as profit margin, gross margin, profitability per employee, etc.
  • Flesh out an action plan if the scenario in Step 5 should occur. Know when to execute the action plan by having a clear trigger point. Then detail the top five steps you will take in the effect the trigger occurs. These are designed to work regardless of how the future turns out.

Below are some ideas about potential big what ifs and smaller what ifs

Thinking about the big what ifs . . .

The most significant trends likely to affect the larger world are those forces that are the big what ifs — the driving forces. These cases tend to push your thinking and are usually classified as the big unknowns. The forces generally come in four flavors:

  • Social dynamics: This area includes specific demographic issues such as how influential youth might be in ten years, the growth of the Hispanic community, the tight labor market and the aging baby boomer generation.
  • Economic issues: Macroeconomic trends and forces shape the economy as a whole, such as those headlines about the credit market, the bond market and the local housing market.
  • Political issues: Outcomes of the legislative session impacted many local businesses as government cut back on spending due to lower sales tax receipts. Legislative changes can affect tax policies, regulatory issues, employment laws and the like.
  • Technological issues: The key trends identified by research firm Gartner include mobile computing, change in telephony, the tight IT job market, business process outsourcing, and regulatory compliance issues.

Identifying which of the big what ifs might impact your firm is the key to scenario planning for these forces. Some of these may seem farfetched, while others are quite a bit more likely. Consider, for example, how lenders have been raising requirements for home loans following the flood of defaults and late payments on homes purchased with subprime mortgages.

This, combined with still falling prices across most of the US, has deterred home buyers, leading to a string of poor results and losses for major US homebuilders. Home ownership rates directly correlate to the economy and facilitate economic growth. Without economic growth, sales tax revenue decreases and results in less funding for government agencies. As mentioned above, most local governments did not increase spending which affects everyone with a government contract and impacts the quality of services delivered by the agencies.

Planning for the smaller what ifs . .

Although driving forces may present an array of opportunities and threats, there are also a number of smaller scenarios that hit closer to home. Calling these smaller scenarios is a bit of a misnomer because when they happen, they can happen quickly and with devastating consequences, so they don’t seem too small.

  • What if sales are flat this year or if sales decline by 20 or 30 percent? Toll Brothers reported that sales declined 21% during second quarter with “hesitant customers remaining on the sidelines”.
  • What if sales increase rapidly, such as 25 percent or more? One local tech company is growing faster than they can fill positions to meet customer demands.
  • What if accounts receivable collections slow by an additional 30 days? Like a local manufacturer that experienced significant problems with his customers, making it very difficult to pay his suppliers.
  • What if banks increase interest rates by several percentage points? Nevada has held one of the highest foreclosure rates in the nation over the past four months  – 1 of every 232 households. This is a huge ripple effect for numerous industries.  
  • What if our biggest customer goes out of business or if we lose our biggest client? Most every business has a handful of key accounts that are critical to business success.
  • What if we have a major public relations crisis such as a bad product or a lawsuit? These are crises that often come out of nowhere and could happen to any business or organization.

The Butterfly Effect: How Scenario Planning Protects Businesses from National Events

Tuesday, November 25th, 2008

We’ve all seen and heard the unsettling headlines pointing to a business slow down in this newspaper and in national news – “Home Foreclosures Skyrocket;” “Housing Market Continues Slump;” “Disappearing Sales Tax Revenue;” and “Credit-market Contagion From US Subprime Crisis Affects Global Economy.”

Most of us consider such trends to be too national to have local impact. However, the chatter in our local business community would indicate otherwise as people are citing slower decisions with contracts, capital expenditures, and other big commitments. It is human nature to ignore the bad news than pay attention to  it. Whether you think you are immune to this slow down or not, consider the ramifications of disregarding such an economic change. Would you sleep better if you had a clear idea how to mitigate real risks in your business operations? One way to mitigate the uncertainty of the present is to plan for the future.

You may be familiar with the Butterfly Effect which theorizes that something seemingly innocuous, such as a butterfly’s wings, may be the catalyst for something larger, such as a tornado. It is well worth your time to have a simple action plan for a couple of potential scenarios that could impact you. So if the impossible happens, all you need to do is implement the plan rather than scrambling to figure out what to do.  A scenario plan will help you do just that.

Scenario Planning: What If . . . ?

Scenario planning is a way of simplifying a complex future by providing you the opportunity to ask the “what if” questions and to rehearse how you may respond should a certain event or trend happen in the future.

Scenario planning was first developed and used by the U.S. Air Force during World War II. It gained acknowledgement in the business world when Shell Oil utilized scenario planning techniques to predict the oil crisis of the 1970s. For organizations, scenario planning provides an invaluable opportunity to have a strategic discussion around key drivers and critical uncertainties in your operating environment.

You may not always have time to do scenario planning, but consider doing a scenario analysis to push the bounds of your thinking. You never know what you might come up with!

With scenario planning, you’re imagining not just one, but a variety of future possibilities. All the great opportunities in the world aren’t enough unless you have contingencies in place. And remember, you’re not only preparing for unexpected threats but also trying to foresee unanticipated opportunities. That butterfly’s wings may be a catalyst for a bright clear day that drives an unexpected increase in business for you.

Erica Olsen (Erica@m3planning.com) is a principal of M3 Planning, making strategy a reality for entrepreneurial-spirited organizations. Her company runs MyStrategicPlan.com, a web-based strategic planning site for small and medium businesses. She is also the author of Strategic Planning For Dummies.

Choosing Your Strategic Objectives

Friday, November 7th, 2008

How to set SMART goals

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The Secret to Strategic Implementation

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How to Develop Competitive Advantage

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SWOT Analysis: How to perform one for your organization

Friday, November 7th, 2008

How to Write a Values Statement

Friday, November 7th, 2008

How to Write a Mission Statement

Friday, November 7th, 2008

 
 
 
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