Planning to get Through Your First Recession

 
 

Archive for March, 2008

Have You Checked your Business for Desire Paths?

Tuesday, March 25th, 2008

Strategic planning and implementation, along with all of their smaller components, can become to some extent a predictable process. You research, you set goals, you plan and you execute. The whole process implies that for whatever ills you uncover, there is a prescription that will cure each.

But what do you do about the unexpected? What if your employees find a different solution to a problem, or a more efficient way of doing things that what you planned?

Unexpected Shortcuts People Find on their Own

One thing that we have to be aware of in business is the development of Desire Paths. Desire paths are a landscaping term for the trails people wear away in the grass when they take shortcuts.

Recently, I’ve seen articles about universities and other campus-type environments where desire paths have been taken into account when they were planned. Rather than building rigid walkways and setting up fences to keep people off the grass, they intentionally omit paved routes, allowing people to create desire paths. Only then do they actually pave the paths, giving the campus a more organic look and efficient layout.

What Does that Mean for Business?

Once you’ve laid out your plan, your people may find alternate ways of implementing – shortcuts you didn’t anticipate. After the amount of work that we put into building a plan, we may be tempted to insist that people “stay off the grass,” but these desire paths could lead to even greater efficiency and better problem-solving than the processes we originally decided on.

Since employees handle the implementation of your plan, they’re the best source for finding out how it’s going. Make sure you’re getting feedback and watching for desire paths- you may be pleasantly surprised!

If you have any stories of desire paths that appeared in your implementation process, let us know!

Found via Fritinancy. Image from Kake Pugh.

How to Run a Strategy Review Meeting

Thursday, March 20th, 2008

So in my last post about getting out of the trenches, I promised to give examples of how to run a strategy review meeting and an operational meeting. Since the strategy review is a little long, I’ll post that today and next week we can look at operational meetings.

Running a Strategy Review

Again, the key to keeping your focus on strategy all year is to separate the content of your strategy meetings and your operational review meetings. What many times begin as strategy-focused meetings usually atrophy throughout the year into sessions focused on putting out day-to-day fires, and we don’t want that.

So how do you run a strategy review? We’ve come up with a model, based on our experience and some of the info in the HBR article I mentioned in the last post. The main idea of the meeting is to monitor progress of the company from a strategic level and make sure that objectives are on track. This model is for a medium to large-sized company (one large enough to have a strategy officer) but could easily be scaled down to meet the needs of smaller organizations.

Purpose

  • Hold leaders accountable for strategic initiatives
  • Deeply investigate the strategic status of one initiative
  • Focus on whether strategy implementation is on track, where problems are occurring in the implementation, why they’re happening, what actions will correct them, and who will have responsibility for achieving the targets
  • Except in unusual circumstances, do not use the meeting to alter or adapt the strategy

Attendees:

  • Senior Management Team
  • Strategic Initiative Owners
  • Functional and Planning Specialists
  • Business Unit Heads
  • Strategy Manager

Prep

  • Strategy Reports: Prepared by Strategy Manager and broken up by strategic initiatives. Each should contain:
    • Initiative Strategy Map
    • Objectives & Targets: color coded by status (on schedule, behind but not needing attention, off track and requiring attention)
    • If an item is off track and requiring attention, the report should include a short comment from the item’s owner explaining the performance gap and what actions are being taken or proposed to address them
  • Everyone in attendance should read the report and be ready to discuss

Meeting Overview

  • Status Review: Strategy manager reviews status reports
  • Strategy Overview: CEO presents a quick review of color-coded strategy map, offering perspective on the business
    • Review Strategy Map
    • Highlight Key Issues
    • Review Initiatives
    • Review Measures
    • Note Accomplishments (*don’t forget)
  • Initiative Audit: Focus on one (or at most two) strategic initiative(s) in depth
  • Initiative Assessments: Quick overviews from leaders of each strategic initiative
  • Hot Topic: Allow for one operational or strategic “Hot Topic” outside the initiative
  • Meeting Review: CEO summarizes the results of the meeting
  • Action Log: Review new actions and responsibilities

Right-click and save the following link to download a PDF version of the strategy meeting model along with agenda.

How to Break The Law that Keeps your Business Stuck in the Trenches

Wednesday, March 19th, 2008

There’s a reason why, no matter how much we try to focus on the big picture of our companies, somehow again and again we find ourselves stuck in the trenches. Executives and department heads begin the year with great expectations; they research and they plan and communicate strategy throughout the company, but some how during the year the management of the plan suffers atrophy. Slowly we go from focusing on strategy to focusing on the day-to-day. Instead of leading the company, you notice one day that you are just putting out fires.

Does that sound like you?

There’s something at work that puts business owners in this situation the world over- so don’t worry- you’re not alone. It’s a law. A law that answers why, after you’ve put so much thought and effort into charting the course, you nearly always manage to find your organization struggling to stay on track.

Good news: once you understand the law, then you can break it.

The phenomenon in question is called Gresham’s Law. Basically, it means that in many cases “bad” will drive out “good.” Originally, it was meant to explain why, in terms of currency, coins that are devalued (by defacing them or their issuer actually lowering their value) actually out circulate “good money.” The reason, as stated by the law, is that you hold on to the good money and freely give up the bad. Eventually, all everyone walks around with is bad money.

Gresham’s law also explains why so many people buy “Lemons” from used car dealers. Dealers discount lemons because they want to get rid of their worst deals quickly, and buyers feel better about paying a lower price for a lemon than a higher price for a car that might turn out to be one. So, the lemons flow through the used car lots, driving out the better vehicles in circulation.

How does this law affect you?

In the beginning of the year, your strategy meetings are focused on the long-term. Your company has just created or revised your strategic plan, set goals and objectives, and have assigned responsibility for completing them. Things are good.

But as the year progresses, instead of dealing with the long term strategy, you begin to talk about operational issues. Pressure to meet quarterly targets, problems with production, staffing issues or other fires can pop up in discussion more and more often, until they have driven out your long term strategy from the meetings altogether.

What begin the year as strategy meetings become operational meetings.

So how do you fix the problem?

You need two meetings. Strategy meetings should be focused on the long term, and operational meetings should be focused on the short. Both are important- just because you need to maintain your focus on strategy doesn’t mean those fires no longer need your attention. But both meetings require different focuses, different attendances and can be held at different frequencies.

Next post, we’ll cover the two different meetings in more detail, but in the meantime, for more detail on Gresham’s law you can hit up Wikipedia.

Link: “Harvard Business Review, January 2008: Mastering the Management System” (subscription required)

6 Reasons we Procrastinate and 7 Ways to Quit It

Monday, March 10th, 2008

What usually gets in the way of implementing your plans? How can a company put so much time into creating a plan, only to have it end up collecting dust locked in a filing cabinet somewhere? The common answer, from a performance management perspective, can most likely be found in why we procrastinate.

Below you’ll find info on why we put things off and even more examples of how to fight that unproductive habit!

According to LifeHack, there are 6 main reasons why we procrastinate:

Reasons we Procrastinate:

  1. Projects seem too complex to begin
  2. Projects seem unpleasant
  3. Inability to prioritize
  4. Inability to make decisions
  5. Fear of failure
  6. Distractions

How to Fight Procrastination

Just to make sure we can fight off procrastinate, let’s add an extra point on how to quit doing it! From Pick the Brain, we find 7 ways to fight procrastination by growing the action habit.

  1. Don’t wait until conditions are perfect – If you’re waiting to start until conditions are perfect, you probably never will.
  2. Be a doer – Practice doing things rather than thinking about them.
  3. Remember that ideas alone don’t bring success – Ideas are important, but they’re only valuable after they’ve been implemented.
  4. Use action to cure fear – Have you ever noticed that the most difficult part of public speaking is waiting for your turn to speak?
  5. Start your creative engine mechanically – One of the biggest misconceptions about creative work is that it can only be done when inspiration strikes.
  6. Live in the present – Focus on what you can do in the present moment.
  7. Get down to business immediately – It’s common practice for people to socialize and make small talk at the beginning of meetings.

I encourage you to check out the posts for further information and have a productive week!

Dilbert Again – This Time on External Analysis

Thursday, March 6th, 2008

Another Dilbert comic- I know! It does bring up a few great considerations for strategic planning.

When you’re in the process of building your plan, don’t just skip right to churning out objectives and responsibilities- nothing can replace a thorough analysis of your external and internal environments. Sure, you want to be seen as a man or woman of action- you’ll get your chance. But you don’t want to ignore important events in your market like the pointy haired boss!

When you begin your external analysis, make sure you take into account external forces by doing the following…

Assess your market:

  • What is happening externally and internally that will affect our company?
  • Who are our customers?
  • What are the strengths and weaknesses of each competitor????? (Think Competitive Advantage)
  • What are the driving forces behind sales trends?
  • What are important and potentially important markets?
  • What is happening in the world that might affect our company?
  • What does it take to be successful in this market? (List the strengths all companies need to compete successfully in this market.)

Assess your company:

  • What do we do best?
  • What are our company resources – assets, intellectual property, and people?
  • What are our company capabilities (functions)?

Assess your competition:

  • How are we different from the competition?
  • What are the general market conditions of our business?
  • What needs are there for our products and services?
  • What are the customer-market-technology opportunities?
  • What are the customer’s problems and complains with the current products and services in the industry?
  • What “If only….” Statements does a customer make?

For more on External and Internal Analysis, check out our comprehensive article on the subject.

Vision Statement

Wednesday, March 5th, 2008

Definition: A declaration of where you are headed – your future state. To formulate a picture of what your organization’s future makeup will be and where the organization is headed.

Ask: What will your organization look like 5 to 10 years from now?

Values Statement

Wednesday, March 5th, 2008

Definition: To explain what you stand for and believe in.

Value Chain

Wednesday, March 5th, 2008

Definition: A path that products take, from raw materials to finished product to the consumer, along which they continually gain value as they move down the chain.

Tactical

Wednesday, March 5th, 2008

Dealing with or related to the accomplishment of tasks that support the strategic vision of the organization.

SWOT Analysis

Wednesday, March 5th, 2008

Definition: To access the particular strengths, weaknesses, opportunities and threats that are strategically important to your organization

Strategy Map

Wednesday, March 5th, 2008

Definition: A macro-view of an organization’s strategy, the map divides a company’s objectives into 4 focuses: financial, customer, operations and people.

Strategies

Wednesday, March 5th, 2008

Definition: To establish a guide that matches your organization’s strengths with market opportunities to position your organization in the mind of the customer.

Ask: Does your strategy match your strengths with how you will provide value to and be perceived by your customers?

Strategic Planning

Wednesday, March 5th, 2008

Definition: The process of an organization deciding their corporate direction, objectives and priorities, and then aligning their resources to accomplish the actions necessary to meeting them.

Strategic Objectives

Wednesday, March 5th, 2008

Definition: Strategic Objectives are long-term, continuous strategic areas that get you moving from your mission to achieving your vision. What are the key activities you need to perform to reach your vision?

Strategic

Wednesday, March 5th, 2008

Definition: Dealing with or related to higher-level priorities that will meet the objectives an organization has decided to accomplish.

Stakeholders

Wednesday, March 5th, 2008

Definition: Any party who is affected by or could affect the actions of your organization.

Short-term goals/priorities/initiatives:

Wednesday, March 5th, 2008

Definition: Goals that convert the strategic objectives into specific performance targets. Effective goals clearly state what, when, how and who and are specifically measurable.

Ask: What are the 1 to 3 year goals that you are trying to achieve to get to your strategic objectives?

Scorecard

Wednesday, March 5th, 2008

Definition: A representation of how a company is doing in Key Performance Indicators, presented graphically so that management and employees can easily ascertain the company’s current position.

Your scorecard is used to measure and manage your strategic plan.

Ask: What are the key performance measures you can track in order to monitor whether you are achieving your goals?

Priorities

Wednesday, March 5th, 2008

Definition: Objectives or tasks that have been determined to be essential to meeting a company’s strategic direction and or time-sensitive.